Suggestion & Complaints Procedure

If you have something major to bring to our attention, please write to the practice or ask the receptionist for a complaint paper form.  We will acknowledge your complaint within 7 working days and aim to have fully investigated within 28 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish.

When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.  You will receive a final letter setting out the result of any practice investigations.

We trust that this is clear and supports a mutually respectful environment for patients and staff.