Suggestion & Complaints Procedure


If you have a minor niggle any comments or suggestions please ask the receptionist for the “Complaints Book”.  

If you have something major to bring to our attention, please write to the Practice or ask the receptionist for a complaint paper form. We will acknowledge its receipt within 7 working days. We shall then investigate and let you have a full reply as soon as possible. Should you remain dissatisfied we will arrange a face to face meeting to reach a mutually satisfactory conclusion.

If you are still unhappy with the practice, you have the choice to register with another practice.

We trust that this is clear and supports a mutually respectful environment for patients and staff.